A. About mio TV

• What is mio TV?
  mio TV lets users get a lot more out of their existing TV experience. It combines all the benefits of Pay-TV, Digital and HD TV, as well as the interactivity of Internet technology. mio TV enables you to have a two-way relationship with your TV, with you in full control.
• How does mio TV work?
  mio TV is a next generation TV service whereby Internet Protocol (IP) signals are converted to enable the programmes to be viewed on your TV screen.

B. Eligibility

• Are corporate accounts eligible for the mio TV Service?
  Yes. mio TV is now available to Business Registered customers.
• Does my company need to subscribe to SingNet Business ADSL in order to sign up for mio TV?
  No. Your company need not subscribe to SingNet Business ADSL in order for you to sign up for mio TV.
• Can I sign up for mio TV without being tied to a contract?
  No. All mio TV business package comes with a contractual term. For more details please call our Business Hotline at 1606.
  Hotline operating hours:
  Monday to Friday: 8.00am to 6.00pm
  Saturday : 8.00am to 2.00pm
  Sunday & Public Holidays closed.
• How will I know if my address is within the service area?
  You can check if your address can be served with mio TV Service via our business counter located at hello! Comcentre, or through your SingTel Account Managers. Alternatively you may contact us at 1800-SME(763) 1111.
• Will I be able to sign up for mio TV Service on my existing SingTel Telephone Line with SingNet Business ADSL?
  No. You are not allowed to subscribe mio TV on your existing SingNet Business ADSL line.
• If my address falls outside mio TV coverage, can I pre-register for when the service becomes available?
  Yes. We can help you pre-register and will make arrangements with you as soon as possible.
• Will I stop making subscription payments automatically when my term plan/monthly plan expires?
  No, the payment will continue rolling, however we will inform you beforehand if your subscription is going to expire.

C. Signing up

• Where can I sign up for mio TV Services?
  You can sign up for mio TV Services at our business counter located at hello! Comcentre, or through your SingTel Account Managers. Alternatively you may contact us at 1800-SME(763) 1111.
• If I'm already an existing mio TV customer, how can I subscribe to the Digital Video Recording feature?
  You can call our Business Hotline at 1606 to arrange for an appointment. A service call fee is applicable. Hotline operating hours: Monday to Friday, 8.00am to 6.00pm and Saturday, 8.00am to 2.00pm.

D. Termination

• How do I terminate my mio TV service?
  For termination of mio TV service, please call our Business Hotline at 1606.
  Hotline operating hours:
  Monday to Friday: 8.00am to 6.00pm
  Saturday : 8.00am to 2.00pm
  Sunday & Public Holidays closed.
• Is there any termination penalty for pre-mature termination of mio TV Service?
  Yes. The Early Termination Charge is calculated base on the remaining months multiply by the monthly subscription.
• I´ve terminated my mio TV Service. How do I get cash refund for my credit deposit and/or my cash refund on my credit balance?
  It will be in accordance to SingTel’s current credit policy and payment practice.
• Can I terminate my SingTel Telephone Line without penalty to mio TV Service?
  No, customer would need a SingTel Business Telephone Line for the mio TV Service. If you terminate your SingTel Business Telephone line, the mio TV termination charges still apply and you will no longer enjoy mio TV Service.
• I have signed up for mio TV service but was advised that my office premise is not suitable for mio TV service during the installation. What is the termination procedure?
  All charges will be waived and we will arrange for the cancellation of mio TV service.

E. TOS (Service Suspension)

• I have subscribed to mio TV Services. Can I suspend my service?
  No. You are not allowed to suspend your mio TV Service.

F. Change of Subscription Plans

• Am I allowed to change my channel package?
  Yes. You are given the flexibility to change your channel package, up to a maximum of twice a year.
• Where can I change my channel subscription plans?
  You can change your channel subscriptions plans by calling our Business Hotline at 1606.
  Hotline operating hours:
  Monday to Friday: 8.00am to 6.00pm
  Saturday : 8.00am to 2.00pm
  Sunday & Public Holidays closed.
  
  The change will take effect three (3) working days later.
• Will there be any charges?
  No. You are given the flexibility to change your channel package, up to a maximum of twice a year, at no additional cost. A small fee applies on your subsequent request.

G. Transfer of Ownership

• Can I transfer my mio TV service ownership anytime?
  Yes, you can transfer your mio TV Service ownership at any point of your contract period and the transferee will continue with the balance of any mio TV Service Subscription period.
• Do I have to pay if I need to transfer my mio TV ownership?
  An admin fee is applicable. If the transfer requires a change in address, a Relocation Fee also applies.
• What are the procedures for Transfer of Ownership?
  An appointment will be made for SingNet authorised installer to install the mio TV service at the transferee’s office. The transferor is responsible to hand over the HD Set-Top Box(es) with the power adaptor(s), the remote control unit(s) and any other required accessories (for e.g. the ADSL2+ modem) to the transferee before the installation appointment. The transferee will be responsible for the HD Set-Top Box with the power adaptor and the remote control unit.
• Does the owner of mio TV service need to be present when doing the transfer?
  Both the Transferor and Transferee, appointed by the company need to be present. All application needs to be accompanied by your company’s Business Registration Certificate (BRN), a letter of authorization as well as the NRIC of the authorization person appointed by the companies.
• Where can I do transfer of mio TV service?
  Transfer of ownership can only be done at our business counter located at hello! Comcentre. Phone-in request will not be allowed.

H. Relocation

• I am relocating my office to another premise. What are the arrangements for my mio TV service?
  Relocation of mio TV service can be done at our Business Counter at hello! Comcentre Stores or via our Business Hotline at 1606. We will arrange for an installation appointment. Please bring your HD Set-Top Box(es) with the power adaptor(s) and the remote control unit(s) and any other required accessories (for e.g. the ADSL2+ modem) to your new office before the installation appointment. There will be a Relocation Fee applicable.

I. Installation

• Do I need to pay an installation fee? If so, how much?
  There will be a one time charge for Site Installation.
  For more information, please call our Business Hotline at 1606.
  
  Hotline operating hours:
  Monday to Friday: 8.00am to 6.00pm
  Saturday : 8.00am to 2.00pm
  Sunday & Public Holidays closed.
• What are the basic requirements, such as equipment for installing mioTV services?
  Business customers must have the following for mio TV services:
  - a valid Singapore business or company registration number, and
  - a valid business or company registered telephone line
  
  The aforesaid telephone line must be registered under the Customer’s/Business or Company’s name. Otherwise, the customer must obtain the written approval of the registered subscriber of that telephone line in order to subscribe to mioTV service.Since the delivery of mio TV service/contents will be via a SingTel Business Telephone Line (DEL), a mio TV High Definition Set-Top Box as well as a Ethernet modem, these are the equipments that will be needed.
  
  1. One (1) SingTel Business Telephone Line (DEL) is required to support one (1) mio TV HD Set-Top Box and one (1) Ethernet modem.
  2. One (1) HD Set-Top Box is to be connected to one (1) TV set only.
• Can Business mio TV work on PABX and IPVNP network?
  No, Business mio TV cannot work on PABX and IPVNP network.

J. mio TV Features

• What is the Channel Guide?
  The Channel Guide is a TV Guide on the TV user interface. It provides you with an interactive interface to access comprehensive information about the current and upcoming programmes for all the broadcast channels of up to 7 days ahead. It is a simple interface that allows you to record* programmes (current or scheduled) with the touch of a button. Features in the Channel Guide include programme schedules, synopses, information about programme genres, cast and crew and programme durations. The Picture-In-Picture (PIP) function allows you a live preview of the channels in the Channel Guide.
  Note:
  - Information may not be available for certain programmes.
  - Recording functions available on HD Set-top Box with Digital Video Recording Feature only.
  
  Some of the interactive features include:
  a. Scheduled recording (Please refer to What is Digital Recording or Personal Video Recorder (DVR) function)
  b. Configuration of your ‘Favourite/Most Watched’ channels
  c. Parental Control (Please refer to what is Parental Control?)
• What does “Control of Live TV” means?
  This feature allows you to:
  Pause and/or Rewind to the time of channel access. Fast Forward again to the time of actual broadcast.
• What is Digital Video Recording (DVR) feature?
  The Digital Recording function is an enhanced recording capability compared to that provided by VCR or DVD Recorders.
  It enables you to:
  a. Record Both High Definition and Standard Definition Channels
  b. Schedule recording of any SD broadcast programme of up to 80 hours (which is much longer than VCR or DVD-R media recording). You can schedule recordings of a show or a series of shows of the same title simply by double clicking on the particular title or time, instead of having to manually select the time slots each time.
  c. Schedule recordings of Broadcast and On Demand Channels programmes on your DVR remotely, by logging into our mio TV online portal www.singtel.com/businessmiotv.
  
  Note: - Recording functions are available on Set-Top Boxes with DVR Feature only.
• Can all channels be recorded?
  No, you can only record Free-To-Air channels, as well as Broadcast Channels that you have subscribed to.
• Can I watch one channel and record another?
  Yes. You can record up to
  a. 2 Standard Definition channels while watching another Standard Definition Channel
  b. Or 1 High Definition channel and 1 Standard Definition while watching either
• What is Parental Control? What are some of the features?
  The parental control feature allows suitable content or movie titles to be viewed by specific age groups. There is also a security access feature that you can activate to verify the application/subscription of all content.
  
  Some of the unique features of Parental Control are the ability to stop children from viewing certain live broadcast channels, recorded programmes and rented videos.
  mio TV provides you with the flexibility to configure your own PIN numbers for the following functions:
  a. Parental Lock to restrict viewing rights
  b. Rental Lock to restrict subscription of channels or rental of On Demand video titles.
• What if I forget my Parental PIN?
  Please call our Business Hotline at 1606.
  
  Hotline operating hours:
  Monday to Friday: 8.00am to 6.00pm
  Saturday : 8.00am to 2.00pm
  Sunday & Public Holidays closed.

K. Remote Digital Video Recording

• What is remote Digital Video Recording (DVR)?
  A mio TV service that allows you to schedule recordings of Broadcast and On Demand Channels programmes on your DVR, by logging into our mio TV online portal www.singtel.com/businessmiotv
• Who can use remote Digital Video Recording (DVR)?
  mio TV customers who have subscribed to Digital Video Recorder (DVR) service can schedule TV recordings online through our mio TV online portal www.singtel.com/businessmiotv.
• Are there any additional charges for scheduling remote recordings?
  No, it comes with your subscribed Digital Video Recording (DVR) service.
• Can all channels be recorded?
  No, you can only record Free-To-Air channels, as well as Broadcast Channels that you have subscribed to.
• Can I record Video On Demand titles?
  No, you can only record Free-To-Air channels, as well as Broadcast Channels that you have subscribed to.
• Can I record a show that's already started?
  Yes, you can. Remote DVR is based on real time.
• Can I schedule remote recordings even when my set-top box or modem is off?
  Yes, your Set-Top Box and modem can be turned off when you are scheduling remote recordings online. However your set-top box and modem need to be switched on in order for your recordings to take place.
• Can I delete recorded programmes from my playlist so I have space for a recording?
  Yes, you can delete the recorded programmes under “My Recorded TV” when you log in to our mio TV online portal at www.singtel.com/businessmiotv
• Is online programme recording immediate?
  mio TV’s remote Digital Video Recording (DVR) service is based on real time. You can also record a programme that is already in progress.
• Which are the supported Internet Browsers?
  Internet Explorer version 6 and 7
• What settings do I need to do on my internet browser to access the remote DVR web portal?
  Before logging in to the web portal, do the following settings on your internet browser: Start your Internet Explorer and select “Tools” from the menu bar. Then select “Internet Options” followed by the “Security” tab
  
  From “Select a Web content zone to specify its security settings” field, select “Trusted sites”.
  
  In the “Add this Web site to the zone:” field, type “https://miotv.singtel.com” and click on the “Add” button -> click on “OK” button to save settings.
  
  On the “Internet Options” page, click on the “OK” button to save the settings. Restart your browser and you can now start logging in to the DVR web portal.
• How do I create a Remote Digital Video Recording (DVR) account?
  From your TV menu, scroll to Recorded TV, select Remote DVR, then choose Create Username. Enter the fields accordingly.
  
  New Username: enter 8 characters
  PIN: 6 to 8 digits password
  Enter Your PIN: re-enter the 6 to 8 digits password
  Click on the “Create” button to save new account.
• How do I change my PIN/Username?
  Changing Username from TV Menu:
  
  From Create Username menu, re-enter the fields as you would for creating a new username, then click the “Change button”. (Refer to Create/Change Remote DVR account)
  
  Changing PIN from TV Menu:
  
  Select Change PIN from the Remote DVR menu. Enter the fields accordingly:
  Enter Your PIN: enter the new 6 to 8 digits password
  Enter Your PIN Again: re-enter the 6 to 8 digits password
  Click on the “Change” button to save.
  
  Changing PIN from Web Portal:
  
  Go in and select “Change PIN”. Enter the fields accordingly.
  Enter Old PIN: enter current PIN
  Enter New PIN: enter new PIN
  Enter your New PIN again: re-enter your PIN
  Click “change PIN” button to save.
• What if I forgot my username and/or PIN? Can I call the hotline to find out?
  You can go to your TV interface to create a new username and/or PIN. For security reasons, our hotline will not have access to customers' username and PIN.
• How do I record a programme?
  Click on the programme you wish to record and a pop-up window will display the programme details. Click on the icon to view the description of the program, and the icon to close the description field.
  
  To schedule a recording click on the “Record” button, and a confirmation window will pop up. ( Immediate recording, Scheduled recording)
• Where can I go to view my recording schedule?
  
  Click on “My Recorded TV” tab to list the recordings scheduled.
  
  (From extreme right, first icon is to set lock/unlock state, middle icon is to cancel recording/stop recording/delete recording, last icon is to display information of the scheduled program.)
  To search your desired TV recording, enter the keyword in the “Search” field and click on the next button.
• How do I manage my recording schedule?
  Click on “My Recorded TV” tab.
  
  Lock/Unlock recording:
  - Click on the “lock” icon to set the recording to be “Keep until I erase”.
  - Click on the “unlock” icon to “Keep until Space Needed”.
  
  Delete recording:
  From “My Recorded TV” tab, click on the “cross” icon to delete the recording.
  
  Stop recording:
  From “My Recorded TV” tab, click on the “red dot” icon .
  
  Search scheduled recording:
  Enter the keyword in the “Search” field and click on the next button.
• Can I view and record channels I have not subscribed to?
  You can view and record Free-To-Air and your subscribed channels.
• How do I seek technical help on remote DVR?
  Please call our Business Hotline 1606 and select technical helpdesk option.
  
  Hotline operating hours:
  Monday to Friday : 8.00am to 11.00pm.
  Weekend & Public Holidays : 9.00am to 9.00pm.

L. Connecting to mio TV

• How can I enjoy the service if my telephone socket and TV are not in the same location?
  The service can still be enjoyed even if the telephone socket and TV are not in the same location. Our installer will provide wiring (up to 30 meter) as part of the commercial service. Our team of installers will try their best to wire up the service as unobtrusively as possible.
• How is the wiring done?
  The wire will be held to the wall with wall nails and covered with PVC casing.
• Can mio TV work with a StarHub cable modem?
  mio TV service cannot work with StarHub’s modem.
• If my mio TV service is down due to various issues such as faulty equipment or unresolved PIN issues), can I still view the normal Free-To-Air programmes?
  Yes you can. While using mio TV service, you are using one of your TV’s video channels. To use the TV as per normal, just power off the Set-Top box and watch your TV from the normal channels instead of the video channel.
• Does the Set-Top Box support HDMI output to my TV?
  Yes, the Set-Top Box provided is HD-enabled. Thus high definition content can be viewed either via HDMI or Component Video inputs to an HD-ready monitor or TV.
• My equipment was damaged due to Acts of God (e.g. Lighting and unknown reasons beyond my control). Would I still have to pay for the damages?
  We will evaluate on a case-by-case basis. Please call our Business Hotline 1606 and select technical helpdesk option.
  
  Hotline operating hours:
  Monday to Friday : 8.00am to 11.00pm.
  Weekend & Public Holidays : 9.00am to 6.00pm.

M. Others

• What are the offerings on mio TV?
  mio TV has something for everyone, catering to viewers of all ages from all walks of life. mio TV offers the following :
  a. On Demand Channels
  b. HD programmes
  c. Quality channels
• What are High Definition (HD) channels?
  High Definition Television channels are an advancement in TV technology; broadcasting on digital video format, and capable of displaying 16:9 aspect ratio images with resolution that is far superior and sharper than the current Analogue Television or Standard Definition Television. HD programmes will also be broadcast with full 5.1 Dolby Digital Surround Sound where available.
• What are the key features of HD?
  HD allows you to enjoy a widescreen movie experience on your TV. It does away with the traditional box format and allows a wide movie-screen experience as pictures are presented in 16:9 aspect ratio.
  
  Most TV sets today are manufactured using the 4:3 aspect ratio - 4 units wide by 3 units high. HD on the other hand delivers images in 16:9 aspect ratio. So you enjoy panoramic widescreen viewing that most closely emulates the human field of vision. To be exact, you enjoy 33% more screen view than your standard TV.
  
  The sharpness of your television image, or its screen resolution, is measured by the number of horizontal lines displayed on the TV screen. The more the lines and the higher resolution, the sharper the images are on your TV screen.
  
  HD-ready TV sets offer at least twice the resolution and four times greater detail, sharpness and clarity than standard TVs.
  
  You will have a totally different TV viewing experience, with theatre-quality pictures and cinematic sound effects in Dolby Digital 5.1 surround sound (where available).
  
  Properly decoded, each audio track can be isolated to individual speakers around your TV viewing area to recreate the multi-dimensional audio experience you get in the cinema, right in your living room.
  
  mio TV brings the widest and largest line up of HD programming in Singapore.
• How do I enjoy HD channels?
  To enjoy HD channels, you will need:
  a. A HD-ready TV set
  b. Dolby® Digital Home Entertainment System (optional)
  c. Your mio TV HD Set-Top Box is already HD-enabled
  
• Can I enjoy HD channels even if I do not have a HD-ready or HD TV?
  With mio TV, you can still enjoy the HD programmes in a 4:3 aspect ratio (with black trimmings).
• Where can I find the detailed information and a synopsis of the video title?
  Detailed information on each title can be found on the Information Page of the particular video title. The Information Pageoffers you detailed information on the title such as price, synopsis, programme classification, genre, duration, episode number and title, directors and cast and available audio tracks.
• Do the programmes have subtitles and dual sound? How would I know if this programme has subtitles or dual sound before making a purchase?
  Subtitles and dual sound would be available for some of the programmes. Subtitles in English would be available only for Asian films that are shown in a language other than English. Information on the availability of dual sound can be found on the Info Page of the programme, which you can access via the on-screen catalogue page.

• What are the channels available on mio TV?
  There are a total of 34 channels:
  

  HD Li ENTERTAINMENT NDTV Good Times Granada TV KIDS & FAMILY BabyFirst TV ETTV Yoyo KidsCo ASIA Astro Ria Astro Aruna Dragon TV CCTV-4 KBS World Zee Channel Zee Tamil Kalaignar TV

  MUSIC Zing TRACE# NEWS Euronews ETTV Asia News CCTV-9 NDTV 24x7 INTERNATIONAL GMA Pinoy TV Deutsche Welle Australia Network SPORTS mio Stadium ESPN STAR Sports ESPNews ESPN HD STAR Cricket CHINESE ENTERTAINMENT Asia Plus ETTV Asia

  ON DEMAND CHANNELS Jetix on Demand ^ HK & Taiwan Mei Ah Drama Astro World

  Mediacorp’s Free-To-Air Channels included by default
  # TRACE is not applicable to Hotels
  ^ Only available to education sector
• What will be the broadcasting language for the different channels?

  High Definition	Li	English Language

  Entertainment	NDTV Good Times	English Language
  	Granada TV	English Language

  Kids & Family	ETTV Yoyo	Chinese (Mandarin) Language
  	KIDSCO	English Language
  	BabyFirst TV	English/Non Verbal/Mandarin Audio option

  Asian	Dragon TV	Chinese language
  	CCTV 4	Chinese language
  	Astro Aruna	Bahasa Indonesia
  	Astro Ria	Bahasa Melayu
  	KBS World	Korean Language
  	Zee Tamil	Tamil language
  	Zee Channel	Hindi, English, Melayu Language
  	Kalaignar TV	Tamil language

  Music	Zing	Hindi/English Language
  	Trace (Not for hotels)	English Language

  News	ETTV Asia News	Mandarin Chinese-language
  	CCTV 9	English-language
  	NDTV 24x7	English-language
  	Euronews	4 different languages (German, French, English and Italian)

  International	GMA Pinoy TV	Tagalog and English Language
  	Australia Network	English Language
  	Deutsche Welle	German and English Language

  Sports	mio Stadium	English Language
  	ESPN	English Language
  	STAR Sports	English Language
  	ESPNEWS	English Language
  	ESPN HD	English Language
  	STAR Cricket	English Language

  Chinese Entertainment	ETTV Asia	Chinese (Mandarin) Language
  	Asia Plus	Mandarin Language

  On Demand Channels	HK & Taiwan Mei Ah Drama	Mandarin Language
  	Jetix On Demand (Only for Education Sector)	English Language
  	Astro World	Bahasa Melayu/Indonesia

N. Cross Carriage of Pay TV Content

• What does the cross carriage of content mean?
  The cross carriage of content would allow any "Qualified Content" acquired by a pay TV provider ("Supplying Qualified Licensee" or "SQL") to be supplied to other pay TV providers ("Receiving Qualified Licensee" or "RQL") who will broadcast it via their own set top box.
  
  There will not be a need to subscribe to another set top box device from the SQL.
• What is Qualified Content?
  Any content acquired by the SQL on an exclusive basis after 12 March 2010 is deemed to be Qualified Content.
• How do I sign up?
  To enjoy Qualified Content on an RQL set top box, you will need to subscribe to the Qualified Content directly with the SQL.
• How much will I be charged for qualified content?
  The SQL will charge the same rates for the Qualified Content, regardless of the set top box used to view the content. However, there may be activation charge for non-SQL customers.

O. UEFA EURO^TM 2012

• What is Cross Carriage and how does it work? Is Euro 2012 a Cross Carried Content?
  MDA implemented the cross-carriage measure (Measure) on 1 Aug 2011. Under the Measure, pay TV retailers who have acquired any exclusive content on or after 12 Mar 2010 must offer the content to other subscribers through set-top boxes of qualified pay TV retailers, if the subscribers request for access to the content.
  
  In the case of UEFA EURO^TM 2012, StarHub has acquired the broadcast rights of the event on an exclusive basis. Hence, UEFA EURO^TM 2012 will be made available to requesting mio TV customers via mio TV set-top boxes.
  
  mio TV customers do not need another set-top box to catch the matches.
  
  mio TV customers, who wish to enjoy the UEFA EURO^TM 2012 via mio TV set-top box, will have to contact StarHub directly to sign up.
  
  During the sign up, mio TV customers will have to provide the following details:
       • 8 digital mio TV number, which can be found on your bill
       • Business Registration Number (BRN) of the mio TV subscriber
  
  SingTel mio TV customers will receive a bill for the subscription charges of UEFA EURO^TM 2012 from StarHub.
• Can I watch the UEFA EURO^TM 2012 on SingTel mio TV?
  Yes, a mio TV customer can subscribe to UEFA EURO^TM 2012 PPV Pack with StarHub and watch the matches on the mio TV set top box.
  
  All 31 'LIVE' EURO matches on StarHub TV will be available.
  
  The telecast of UEFA EURO^TM 2012 on StarHub TV and SingTel mio TV will be identical.
• Why do I need to contact StarHub for the subscription to UEFA EURO^TM 2012?
  As StarHub has acquired the exclusive broadcast rights to the UEFA EURO^TM 2012, customers who wish to watch the event via mio TV set-top box will need to sign up for the service directly with StarHub.
• Is there any difference between watching the UEFA EURO^TM 2012 on StarHub TV and SingTel mio TV?

  The content will be identical.
  
  The same UEFA EURO^TM 2012 programmes will be made available regardless of whether customers are watching via StarHub TV set-top boxes or mio TV set-top boxes. Only HD channels will be available on SingTel mio TV.

• I'm a SingTel mio TV customer, how do I sign up for UEFA EURO^TM 2012?
  From 27 March 2012, SingTel mio TV customers can sign up at StarHub shop at One Raffles Place (OUB Centre) Business Hub. Customers will need to provide their BRN and their existing 8 digit mio TV numbers found on the SingTel bill.
  
  Alternatively, mio TV customers may also contact their StarHub Account Manager to sign up UEFA EURO^TM 2012.
  
  There will be a processing period of 5 working days, starting from 23 April 2012.
• I am a SingTel mio TV customer. What information do I need to subscribe to UEFA EURO^TM 2012?
  You will need to provide BRN and 8 digit mio TV Number, which is located on your monthly SingTel bill.
• Where can I locate my mio TV number?
  You can locate your mio TV number in your monthly mio TV bill.
• Will the subscription to UEFA EURO^TM 2012 be charged under my mio TV monthly bill?
  StarHub will bill you for all charges in relation to UEFA EURO^TM 2012.
  
  SingTel will not bill you for the UEFA EURO^TM 2012.
• Which SingTel mio TV channels will UEFA EURO^TM 2012 be shown? Will the matches be available in HD or SD?
  There will be 2 unique UEFA EURO^TM 2012 broadcast channels in HD on SingTel mio TV. The main channel (SingTel mio TV CH118) will be available 24 hours daily, whereas the other channel (SingTel mio TV CH119) will cater to simulcast LIVE matches.
• Do I need to subscribe to both StarHub TV and mio TV to enjoy the complete coverage?
  If you are not an existing StarHub TV customer and currently subscribe to SingTel mio TV, you can subscribe to the UEFA EURO^TM 2012 PPV Pack at StarHub shop at One Raffles Place (OUB Centre) Business Hub to watch the matches on SingTel mio TV set-top box.
  
  If you are an existing StarHub TV customer, you should contact StarHub Business Hotline at 1800 888 8888 for details on how to subscribe to the UEFA EURO^TM 2012.
• If I have both StarHub TV and mio TV in my business premises. Does it mean that I will need to subscribe to the UEFA EURO^TM 2012 PPV Pack on both services?
  No, you can choose to sign up the UEFA EURO^TM 2012 PPV Pack on either StarHub TV or SingTel mio TV set-top box. The UEFA EURO^TM 2012 channels will only be available on the set-top box which you have opted for.
• How long do I need to wait before my channels on SingTel mio TV to be activated?
  For existing SingTel mio TV customers who sign up to UEFA EURO^TM 2012 with StarHub, the UEFA EURO^TM 2012 channels will be activated within 5 working days from 23 April 2012.
• Are there any other StarHub channels I can subscribe on my SingTel mio TV service?
  No, at this stage, other StarHub TV channels are not available on SingTel mio TV service. Only UEFA EURO^TM 2012 channels will be available as it is the only exclusive content that StarHub has obtained since 12 March 2010.
• I am an existing mio TV customer subscribing to UEFA EURO^TM 2012 and have encountered technical issues. Should I contact StarHub or mio TV?
  For any technical assistance on your mio TV set-top box, please contact mio TV technical support hotline at 1606.
• I am an existing mio TV customer subscribing to UEFA EURO^TM 2012 and have billing and programming related enquires. Should I contact StarHub or mio TV?
  For any billing or programming related enquiries for UEFA EURO^TM 2012, please contact StarHub Business Hotline at 1800 888 8888.
• Is there any difference in the pricing if I were to subscribe for the UEFA EURO^TM 2012 PPV Pack on a StarHub TV or mio TV set-top box?
  StarHub charges the same UEFA EURO^TM 2012 PPV subscription price to all customers regardless if it is subscribed on a StarHub TV set-top box or a SingTel mio TV set-top box.
  
  However, StarHub will charge a one-time activation fee if you are not an existing StarHub TV customer. For more details, contact StarHub Business Hotline at 1800 888 8888.