mio TV lets users get a lot more out of their existing TV experience. It combines all the benefits of Pay-TV, Digital and HD TV, as well as the interactivity of Internet technology. mio TV enables you to have a two-way relationship with your TV, with you in full control.

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mio TV is a next generation TV service whereby Internet Protocol (IP) signals are converted to enable the programmes to be viewed on your TV screen.

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You must be at least 18 years old.

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No, you are not required to be a SingNet BroadBand subscriber in order to sign up for mio TV.

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No, customer must be a subscriber of an existing or supplementary SingTel Telephone Line to sign-up for mio TV.

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Yes, Business mio TV is available to corporations. For more information please contact our Corporate Consumer hotline 1800 763 1111.

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Yes, you can sign up for the mio TV Service. A foreign deposit is required if you are holding a Employment Pass, Work Permit, Dependence Pass, Student Pass or Social Visit Pass with a minimum validity period of six (6) months.

A foreigner deposit of $200 per HD Set-Top Box is required in addition to any foreign deposit already collected before subscribing to mio TV Services.

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Yes, however you must attain the consent of your father before signing up to mio TV service.

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Yes, however you must attain the consent of your father before signing up to mio TV service. You have two (2) options to qualify for the 5% discount for content on mio TV:

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There is no limit to the number of mio TV Service you can sign up for.

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You are not eligible to sign up, as the minimum age for mio TV is 18 years.

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You can sign up for mio TV Services at any hello! Store, selected SingTel Exclusive Retailers or 1610 (8am to 12am, daily)

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You can proceed to any hello! stores or call our Hotline 1688 to arrange for an appointment, with a service call fee of $37.50 applicable. Hotline operating hours: Daily, 8am - 10pm.

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Yes, you will enjoy 5% off your content charges per bill.

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Yes, the basic mio TV Service has no contract term.

However, a contract term may be imposed under the following conditions:

Customer takes up any promotional deal tied to a twelve (12) month term contract.

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You can check if your address can be served with mio TV Service via any hello! Store, Teleshop and selected SingTel dealer. If you choose to sign up mio TV Service at any of these locations, you will be give a Sales & Agreement form to indicate that you have signed up for mio TV Services.

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Yes. Existing SingNet BroadBand subscribers on 25Mbps plans would have to subscribe to a separate SingTel Telephone Line. An exclusive offer is available to all SingNet BroadBand subscribers on 25Mbps plans.

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For termination of mio TV service, please call our mio Hotline 1688.

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Customer may need to pay a termination fee under the following circumstances:

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It will be in accordance to SingTel’s current credit policy and payment practice.

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No, customer would need a SingTel Telephone Line for the mio TV Service. If you terminate your SingTel Telephone line, the mio TV termination charges still apply and you will no longer enjoy mio TV Service.

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You will be charged $16.05 if cancellation notice is given more than 2 working days before installation appointment. However, $53.50 will apply if cancellation notice is given less than 2 working days before installation appointment. There will be no refunds for any modems purchased directly from the hello! Stores.

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All charges will be waived and we will arrange for the mio TV service cancellation. Full cash refund will be given for any modems purchased directly from the hello! Store counter. The modem must be in its original unopened box condition and accompanied with the original receipt.

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No. Customers are required to have a minimum spend of $16.05 per month and are not allowed to suspend your mio TV Service.

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You can change your channel subscriptions plans at any hello! Stores. Alternatively, you can call our Hotline at 1688. Hotline operating hours: Daily, 8am - 10pm
The change will take effect three (3) working days later.

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Two (2) types of subscription plans are offered for mio TV channels; on monthly plans and twelve (12) month plans for premium broadcast channels.

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The termination will take effect three (3) working days later.

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Yes, you can transfer your mio TV service ownership at any time. The transferee will continue with the remainder of your mio TV subscription period. An administrative fee of $10.70 applies. If the transfer requires a change in address, a service call fee of $53.50 will also apply.

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An appointment will be made for SingNet authorised installer to install the mio TV service at the transferee’s home. The transferor is responsible to hand over the HD Set-Top Box(es) with the power adaptor(s), the remote control unit(s) and any other required accessories (for e.g. the ADSL2+ modem) to the transferee before the installation appointment. The transferee will be responsible for the HD Set-Top Box with the power adaptor and the remote control unit.

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Both the Transferor and Transferee need to be present with the relevant documents (both original NRICs).

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Transfer of ownership can only be done at hello! Stores. No call-in request will be allowed.

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NRICs of both the transferor and transferee.

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Please call our hotline 1688 to arrange for an installation appointment at your new installation address. Please bring your HD Set-Top Box(es) with the power adaptor(s) and the remote control unit(s) and any other required accessories (for e.g. the ADSL2+ modem) to your new address before the installation appointment. There will be a Service Call Fee of $53.50 per installation appointment. Hotline operating hours: Daily, 8am - 10pm

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The Channel Guide is a TV Guide on the TV user interface. It provides you with an interactive interface to access comprehensive information about the current and upcoming programmes for all the broadcast channels of up to 30 days ahead. It is a simple interface that allows you to record* programmes (current or scheduled) with the touch of a button. Features in the Channel Guide include programme schedules, synopses, information about programme genres, cast and crew and programme durations. The Picture-In-Picture (PIP) function allows you a live preview of the channels in the Channel Guide.

Note:
- Information may not be available for certain programmes.
- Recording functions available on HD Set-top Box with Digital Video Recording Feature only.

Some of the interactive features include:
a. Scheduled recording (Please refer to What is Digital Recording or Personal Video Recorder (DVR) function)
b. Configuration of your ‘Favourite/Most Watched’ channels
c. Parental Control (Please refer to what is Parental Control?)

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This feature allows you to:
Pause and/or Rewind to the time of channel access. Fast Forward again to the time of actual broadcast.

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The Digital Recording function is an enhanced recording capability compared to that provided by VCR or DVD Recorders. It enables you to:

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No, you can only record Free-To-Air channels, as well as Broadcast Channels that you have subscribed to.

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Yes. You can record up to

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The parental control feature allows suitable content or movie titles to be viewed by specific age groups. There is also a security access feature that you can activate to verify the application/subscription of all content.

Some of the unique features of Parental Control are the ability to stop children from viewing certain live broadcast channels, recorded programmes and rented videos.
mio TV provides you with the flexibility to configure your own PIN numbers for the following functions:
a. Parental Lock to restrict viewing rights
b. Rental Lock to restrict subscription of channels or rental of On Demand video titles.

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Please call 1688 and choose the PIN disable option. Hotline operating hours: Daily, 8am - 10pm

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TV is best delivered through a wired connection. A wireless / wirefree option while convenient, is not ideal for any TV service. Wiring remains the best solution and we are pleased to offer free inhouse wiring to your mio TV set top box.

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The wire will be held to the wall with wall nails and covered with PVC casing. Wiring is provided at no extra costs.

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For mio TV, you need a SingNet-approved modem. Hence for customers with non-SingNet DSL BroadBand such as Pacific Internet or M1 with a different modem, a separate dedicated SingTel Telephone Line at 50% & SingNet approved modem will be required.

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For mio TV, you will need a SingNet-approved modem; mio TV set top box as well as microfilters on every active telephone point. The standard installation involves in-house wiring and this is currently provided free. A second dedicated SingTel Telephone Line can be provided with a 50% discount.

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Microfilters eliminate signal interference on the same wire. A microfilter filters out low frequency noise introduced by the ADSL data delivery to the phone, and high frequency noise introduced from the phone to the ADSL . You need to ensure there is a microfilter connected at all the wall phone socket points that are connected to a device e.g. telephones, fax machines.

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Your SingNet-approved modem includes 4 microfilters.
You can also purchase these at your local electronics store.

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As with all promotions, offers will change over time. The promotional rate for the Cordless Home Connect has now been ceased and henceforth the Cordless Home Connect will be charged at $12.84 per month X 12 months or $154.08. If you would like a cost-free solution, we strongly recommend in-house wiring solution which is ideal for mio TV.

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A wired solution is optimal for mio TV. Depending on your preference, we can provide wiring from the current modem position or we can provide the mio TV service on a separate dedicated SingTel Telephone Line, to a telephone point that is closer to your TV. Quarterly SingTel Telephone Line charges of $29.54 will be subsided by 50%. Alternatively, you can opt to relocate your modem close to your Set-Top Box. This may impact your existing SingNet BroadBand wifi (if any).

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For wired connection, there will be no difference if your modem is near or far from your Set-Top Box. In-house Wiring will be minimized if modem is nearer to Set-Top Box.

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You will not receive a refund. However if you have outstanding installments on your existing Cordless Home Connect, we can cease these. No penalty for the termination of these payments shall apply. You can continue to keep the Cordless Home Connect.

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Reboot the Set-Top Box by holding down the power button for 5 seconds till you see 3 grey dots on your screen, followed by a "gear" visual on screen. Alternatively, you can restart the box by turning the power off and back on again. The rebooting process takes 3 minutes – do not interrupt this process and do not press the power button repeatedly as it will result a master reboot of your Set-Top Box and it will take more than 30 minutes to restart. If problem persists, please contact our Cust Care hotline 1688.

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mio TV service cannot work with StarHub’s modem.

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Yes you can. While using mio TV service, you are using one of your TV’s video channels. To use the TV as per normal, just power off the Set-Top box and watch your TV from the normal channels instead of the video channel.

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Connecting the Set-Top Box to Television is very simple, i.e. follow the same connections from the old Television Set. There will be a one-time call charge if you require a house visit.

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Yes, the Set-Top Box provided is HD-enabled. Thus high definition content can be viewed either via HDMI or Component Video inputs to an HD-ready monitor or TV.

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The charges as per the table below.

Replacement of Equipment	HD Set-Top Box $321.00 HD Set-Top Box with DVR Feature $535.00 HD Set-Top Box Power Adaptor $21.40
	Remote Control $53.50

All prices are inclusive of GST

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We will evaluate on a case-by-case basis. Please call our hotline 1688 and our customer service officers will advise you accordingly. Hotline operating hours: Daily, 8am - 10pm

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The helpdesk number is 1688. Hotline operating hours: Daily, 24 hours.

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The screen freeze can be caused by an array of issues; caused by the loss of video packets reaching the set-top box. This loss of video packets usually happens within the customer’s home due to one or more of the following causes:
- Degradation of copper line from the distribution point (DP) outside the house to the wall socket
- There is no Micro Filter used at the wall sockets used with active telephone and ADSL modem
- Intermittent packet loss from the ADSL modem to the mio TV set-top box due to power line or Wireless interferences
  (when Cordless Home Connect (CHC) solution is used)
- Set-top box over-heating (when the air flow is blocked; due to stacking of other equipment on top)
- ADSL modem processor over loaded when user is performing Peer-to-Peer (P2P) downloading

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The screen freeze can be caused by an array of issues; caused by the loss of video packets reaching the set-top box. This loss of video packets usually happens within the customer’s home due to one or more of the following causes:
- Ascertain that the copper line within homes are optimal (by allowing SingTel Installers to check) and if they are not;
  establish a new set of copper lines from the distribution point (DP) to the wall socket
- Use fix cabling between ADSL modem to set-top box
- Ensure that no other equipment is stacked on top of the set-top box and its ventilated slots are not obstructed at all times

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The placement of the modem will not cause screen freeze; rather the proper placement of the set-top box is crucial to ensure that it does not over-heat, which causes freezes. mio TV set-top box are tested and certified to work at ambient temperatures of up to 60 degree Celsius.

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There are 3 ways to reboot the Set-top box:
- Switch off and on the power supply to the set-top box (via the wall power socket or unplugging the power cord to the set-top box)
- Press and hold the POWER button on the set-top box for 5 seconds, and all 3 indicators at the front of the set-top box lights up)
- With the Remote control, Press <Menu>, Select <Settings>, then <Restart System>

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The STB would take up to 3 minutes to reboot and recover (whereby the channel would show on the TV)

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If your set-top box takes more than 3 minutes to reboot, the causes may be attributed by the following:
- The set-top box has been rebooted continuously for 3 times, and it has automatically flushed out the software as part of a Disaster Recovery
   Process and from this point should take up to 45 minutes to reload the software
- One of the equipment is not switched on (check if the ADSL modem and Cordless Home Connect (CHC) (if used) is switched on)
- The sequence for all equipment to be powered up; the ADSL modem should be switched on 1st, followed by the Cordless Home Connect (CHC)
  (if any) and the set-top box.

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Using the Broadband at the same time with mio TV would impact the Broadband more than the mio TV, as video traffic are given priority over Internet data traffic. However, mio TV would be impacted if extensive Peer-to-Peer (P2P) downloads is performed; whereby the processor of the modem overloads and causes freezes to the mio TV.

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Rebooting the set-top box re-initializes the mio TV account; and hence enables new channels and new firmware upgrades to be done.

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There is a lag between mio TV and FTA because:
- mio TV technology uses the IP Protocol; which requires the analogue signal to be encoded (digitized), and this process introduces the first delay
- The platform also introduces "buffers"; that would enable the Fast Channel switching; experienced on the mio TV platform compared to cable TV
  (introduces 2nd set of delays)
- The encryption process (mandatory to ensure security) introduces the 3rd set of delays
- Amalgamated, mio TV has a 7 seconds delay to FTA

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mio TV has something for everyone, catering to viewers of all ages from all walks of life. mio TV offers the following :
a. On Demand movies
b. HD programmes
c. Quality channels

mio TV enhances your TV viewing experience. The true On Demand experience allows you to enjoy greater control over when you want to watch programmes. You pay only for what you want to watch without restrictive monthly contracts or hefty basic tier subscription fees. You can also sign up for various On Demand Channels to enjoy up to 25 movies per month that can be viewed at your own time and convenience.

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Please kindly refer to the "Channels and On Demand Channels" page on our mio TV website www.singtel.com/miotv for more information on the channels available and monthly content highlights.

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High Definition Television channels are an advancement in TV technology; broadcasting on digital video format, and capable of displaying 16:9 aspect ratio images with resolution that is far superior and sharper than the current Analogue Television or Standard Definition Television. HD programmes will also be broadcast with full 5.1 Dolby Digital Surround Sound where available.

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HD allows you to enjoy a widescreen movie experience on your TV. It does away with the traditional box format and allows a wide movie-screen experience as pictures are presented in 16:9 aspect ratio.

Most TV sets today are manufactured using the 4:3 aspect ratio - 4 units wide by 3 units high. HD on the other hand delivers images in 16:9 aspect ratio. So you enjoy panoramic widescreen viewing that most closely emulates the human field of vision. To be exact, you enjoy 33% more screen view than your standard TV.

The sharpness of your television image, or its screen resolution, is measured by the number of horizontal lines displayed on the TV screen. The more the lines and the higher resolution, the sharper the images are on your TV screen.

HD-ready TV sets offer at least twice the resolution and four times greater detail, sharpness and clarity than standard TVs.

You will have a totally different TV viewing experience, with theatre-quality pictures and cinematic sound effects in Dolby Digital 5.1 surround sound (where available).

Properly decoded, each audio track can be isolated to individual speakers around your TV viewing area to recreate the multi-dimensional audio experience you get in the cinema, right in your living room.

mio TV brings the widest and largest line up of HD programming in Singapore.

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To enjoy HD channels, you will need:
a. A HD-ready TV set
b. Dolby® Digital Home Entertainment System (optional)
c. Your mio TV HD Set-Top Box is already HD-enabled

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With mio TV, you can still enjoy the HD programmes in a 4:3 aspect ratio (with black trimmings).

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mio TV true Video on Demand offers the latest movie titles - with selected movies available on the same day as the DVD release - classic contemporary content and critically acclaimed or award winning independent titles. It’s like having a video library in your living room.

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You can enjoy a wide range of acclaimed shows of different genres, from comedies to horror, dramas to anime, favourite movie hits and award winning films. For a list of the current titles available, please check out our website or from our TV portal.

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You will be able to catch the latest movies about 3 months after the cinema release, on the same day as the DVD release and before it is being shown on cable TV or other channels.

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At any one time, about 200 titles will be available for your selection. New titles will be introduced on monthly basis.

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Generally, the titles that have been offered for a longer time will be replaced first. However, we will also consider other factors like customers' response before deciding when a title should be replaced.

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A title will be available from a minimum period of a month to a maximum period of six months.

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Your rented video title is available for viewing as many times as you like for between 24 – 48 hours from time of rental. Please see individual titles on mio TV for specific details. to let you watch WHAT you want, WHEN you want it, and HOW you wish to view it.

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Detailed information on each title can be found on the Information Page of the particular video title. The Information Page offers you detailed information on the title such as price, synopsis, programme classification, genre, duration, episode number and title, directors and cast and available audio tracks.

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Subtitles and dual sound would be available for some of the programmes. Subtitles in English would be available only for Asian films that are shown in a language other than English. Information on the availability of dual sound can be found on the Info Page of the programme, which you can access via the on-screen catalogue page.

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mio TV On Demand Channels allows the ability to watch movies on Demand. Month on month, these on demand channels offers 20-25 movies per channel on a monthly subscription. The genre ranges from all-time favorites to the latest Asian movies.

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Five to ten titles of the older titles are replaced on a monthly basis, so that we can bring you titles that were released as recently as six months to a year ago.

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Detailed information and full listings can be found on the Information Page under the On Demand Channels pages on the mio TV portal. The titles for the month will be listed there.

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There are different price tiers for our titles. The price range for each programme ranges from as little as $1.00 ($1.07 w/GST) to $6 ($6.49 w/GST) for purchases made via self-help modes.

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There are different price tiers for different On Demand Channels, with prices ranging from $6.00 ($6.42 w/GST) per month to $12 ($12.84 w/GST) per month for purchases made via self-help modes. You will be billed monthly for this service.

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Video on Demand can be accessed by all mio TV customers. This service allows you to purchase video titles of your preference. Charges are on a per-title basis. In other words, if you have not purchased any title in the month, there will be no charge.

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You will be charged for each title purchased. The charges will appear in the following month's bill.

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You are advised not to make multiple purchases of the same title. However, in the event that this takes place, you will only be charged once, if the order is made within the same rental period.

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The cross carriage of content means that any "Qualified Content" acquired by a pay TV provider ("Supplying Qualified Licensee" or "SQL") must be supplied to other pay TV providers ("Receiving Qualified Licensee" or "RQL") who will broadcast it via their own set top box.

There will no need to subscribe to another set top box device from the SQL.

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Any content acquired by the SQL on an exclusive basis after 12 March 2010 is deemed to be Qualified Content.

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To enjoy Qualified Content on an RQL set top box, you will need to subscribe to the Qualified Content directly with the SQL.

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The SQL will charge the same rates for the Qualified Content, regardless which set top box you are using to watch the content. However, there may be activation charge for non-SQL customers.

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MDA implemented the cross-carriage measure (Measure) on 1 Aug 2011. Under the Measure, pay TV retailers who have acquired any exclusive content on or after 12 Mar 2010 must offer the content to other subscribers through set-top boxes of qualified pay TV retailers, if the subscribers request for access to the content.

In the case of UEFA EURO^TM 2012, StarHub has acquired the broadcast rights of the event on an exclusive basis. Hence, UEFA EURO^TM 2012 will be made available to requesting mio TV customers via mio TV set-top boxes.

mio TV customers do not need another set-top box to catch the matches.

mio TV customers, who wish to enjoy the UEFA EURO^TM 2012 via mio TV set-top box, will have to contact StarHub directly to sign up.

During the sign up, mio TV customers will have to provide the following details:
     • 8 digital mio TV number, which can be found on your bill
     • NRIC / Foreign ID of the mio TV subscriber

SingTel mio TV customers will receive a bill for the subscription charges of UEFA EURO^TM 2012 from StarHub.

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Yes, a mio TV customer can subscribe to UEFA EURO^TM 2012 PPV Pack with StarHub and watch the matches on the mio TV set top box.

All 31 'LIVE' EURO matches on StarHub TV will be available.

The telecast of UEFA EURO^TM 2012 on StarHub TV and SingTel mio TV will be identical.

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As StarHub has acquired the exclusive broadcast rights to the UEFA EURO^TM 2012, customers who wish to watch the event via mio TV set-top box will need to sign up for the service directly with StarHub.

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The content will be identical.

The same UEFA EURO^TM 2012 programmes will be made available regardless of whether customers are watching via StarHub TV set-top boxes or mio TV set-top boxes. Only HD channels will be available on SingTel mio TV.

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From 27 March 2012, SingTel mio TV customers can sign up at any StarHub Retail Shop or Exclusive Partner outlet. Customers will need to bring along their Identification Card and their existing 8 digit mio TV numbers found on the SingTel bill.

There will be a processing period of 5 working days, starting from 23 April 2012.

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You will need to provide your Identification Card and 8 the digit mio TV Number, which is located on your monthly SingTel bill.

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You can locate your mio TV number in your monthly mio TV bill. An illustration is below.

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StarHub will bill you for all charges in relation to UEFA EURO^TM 2012.

SingTel will not bill you for the UEFA EURO^TM 2012

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There will be 2 unique UEFA EURO^TM 2012 broadcast channels in HD on SingTel mio TV. The main channel (SingTel mio TV CH118) will be available 24 hours daily, whereas the other channel (SingTel mio TV CH119) will cater to simulcast LIVE matches.

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If you are not an existing StarHub TV customer and currently subscribe to SingTel mio TV, you can subscribe to the UEFA EURO 2012^TM PPV Pack at any StarHub Retail Shop or Exclusive Partner outlet to watch the matches on SingTel mio TV set-top box.

If you are an existing StarHub TV customer, you should contact StarHub for details on how to subscribe to the UEFA EURO^TM 2012.

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No, you can choose to sign up the UEFA EURO^TM 2012 PPV Pack on either StarHub TV or SingTel mio TV set-top box. The UEFA EURO^TM 2012 channels will only be available on the set-top box which you have opted for.

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For existing SingTel mio TV customers who sign up to UEFA EURO^TM 2012 with StarHub, the UEFA EURO^TM 2012 channels will be activated within 5 working days from the day of sign-up.

However, if you have signed up for UEFA EURO^TM 2012 23 April 2012, the channels will be activated by 28 April 2012.

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A confirmation SMS will also be sent by StarHub from 23 April 2012.

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No, at this stage, other StarHub TV channels are not available on SingTel mio TV service. Only UEFA EURO^TM 2012 channels will be available as it is the only exclusive content that StarHub has obtained since 12 March 2010.

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If you have received an SMS notification that your UEFA EURO^TM 2012 application has been rejected, please refer to the SMS and contact the relevant Pay TV provider. The relevant provider will assist to verify the cause of rejection and advice on next course of action.

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For any technical assistance on your mio TV set-top box, please contact mio TV technical support hotline at 1688.

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For any billing or programming related enquiries for UEFA EURO^TM 2012, please contact StarHub Customer Care at 1633.

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StarHub charges the same UEFA EURO^TM 2012 PPV subscription price to all customers regardless if it is subscribed on a StarHub TV set-top box or a SingTel mio TV set-top box.

However, StarHub will charge a one-time activation fee if you are not an existing StarHub TV customer. For more details, contact StarHub Customer service hotline at 1630.

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